Refund and Returns Policy

Refund and Returns Policy


We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a 14 days return policy for eligible items.


To be eligible for a return, items must be unused, undamaged, and in their original packaging. Customized or personalized items may not be eligible for return unless they are defective or damaged.

Initiating a Return

To initiate a return, please contact our customer service team at support@spexdekho.com within 14 days of receiving your order. Provide your order number and a detailed reason for the return. Our customer service team will guide you through the return process.


Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to the original method of payment within 48 hours.

Return Shipping

Customers are responsible for the cost of return shipping unless the return is due to a defect or error on our part. We recommend using a trackable shipping service to ensure that we receive your returned item.


If you would like to exchange an item, please follow the return process, and then place a new order for the desired item.


Refund Process

Refunds will be processed within 48 hours after the returned item is received and inspected. You will be notified via email once the refund has been processed.

Non-Refundable Items

Certain items are non-refundable, including [list any non-refundable items]. If applicable, it will be clearly stated at the time of purchase.

Late or Missing Refunds

If you haven’t received a refund within the specified timeframe, please check your bank account first. Contact your credit card company or bank, as it may take additional time before your refund is officially posted.

If you’ve completed these steps and still have not received your refund, please contact us at support@spexdekho.com.

Contact Us

If you have any questions about this Privacy Policy, please contact us at support@spexdekho.com..

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